While everyone across the world continues to navigate the uncertainty of COVID-19, UCG is always committed to supporting your business throughout the course of this pandemic and to provide continuity of our services safely.
We realize that in this time of crisis it is critical that we make it possible for us to continue operations and help our customers and suppliers respond to the unique demands that they may be facing. We have been in business for 20 years doing mission critical work that helps telecommunication companies keep people connected, along with many other critical functions. We want you to know that at this important time you can count on us to be there to support your business.
UCG maintains a robust business continuity management program which is reviewed regularly. Individual lines of business across UCG have specific plans based on the nature of impacts possible to our business operations. UCG takes an impact-based approach to business continuity management by designing preparedness and response plans that address the availability of our workforce, workplaces, technologies, and critical interdependencies. UCG’s employee population size and geographic diversification provide an inherent resiliency advantage. Finally, offices experiencing mandatory closures have maintained essential business processes and customer support resulting in no disruptions to customer services to date.
UCG’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. In addition, UCG is operating in accordance with guidance from local government and public health authorities across Australia and New Zealand. Of course, the health and welfare of our employees, your employees and the public at large remain a priority. We have put in place many virus-mitigating actions which result in a reduction of potential transmission of COVID-19. We have extensive online collaboration capabilities for our employees to communicate with each other and with you and suppliers. We are working tirelessly to help everyone stay safe while at the same time continuing to serve you.
UCG will advise you of any important service notifications via your standard account contacts and communication channels. Please reach out to your local UCG team with any additional questions and concerns.